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http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

FIXED
kerrycarol
Dabbler
Posts: 10
Thanks: 4
Registered: ‎03-01-2019

http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

I am unable to go on http sites due to it timing out and then redirecting me to "http://failed.billing.plus.net/apps/payment/failed" each time. Sometimes it shows up with "something went wrong, we are working on it and you should be able to continue browsing soon" or sometimes it just completely times out. This doesn't occur on any HTTPS websites and I have to use a VPN in order to be able to go on the sites.

53 REPLIES 53
kerrycarol
Dabbler
Posts: 10
Thanks: 4
Registered: ‎03-01-2019

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

I've tried resetting the router and getting a new IP address also and that did not fix the issue.

Plusnet Help Team
Plusnet Help Team
Posts: 12,048
Thanks: 3,657
Fixes: 593
Registered: ‎21-04-2017

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Sorry to hear you're having issues.

I've discussed this with a colleague from our engineering team and it looks like the problem is similar to this one here.

We're investigating this further for you to try to fix this and I'll update you when I know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
kerrycarol
Dabbler
Posts: 10
Thanks: 4
Registered: ‎03-01-2019

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Thanks a lot

Plusnet Help Team
Plusnet Help Team
Posts: 12,048
Thanks: 3,657
Fixes: 593
Registered: ‎21-04-2017

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

No problem. This should actually be sorted now.

Can you confirm you're able to browse normally without a VPN?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
kerrycarol
Dabbler
Posts: 10
Thanks: 4
Registered: ‎03-01-2019

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Everything looks to be working fine now glad it is resolved. Thank you Smiley

Plusnet Help Team
Plusnet Help Team
Posts: 12,048
Thanks: 3,657
Fixes: 593
Registered: ‎21-04-2017

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Glad to hear that! Thumbs Up

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Rapthorne
Rising Star
Posts: 56
Thanks: 18
Registered: ‎11-01-2018

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

I'm experiencing the exact same issue. Anything I can do my end to sort it @Gandalf? I have already tried a router reset

CPU: Ryzen 7 1800X @ 4GHz
GPU: Gigabyte Windforce GTX 1060 6GB
Ram: 16GB Corsair Vengeance LPX 3200MHz
Case: Red/Black NZXT S340 Elite
Plusnet Help Team
Plusnet Help Team
Posts: 12,048
Thanks: 3,657
Fixes: 593
Registered: ‎21-04-2017

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Hi @Rapthorne

It's not quite the same issue though I can see how it'd feel like it'd be the same from your side.

I think I've sorted that for you now. Could you let me know if you're still having the issue?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Rapthorne
Rising Star
Posts: 56
Thanks: 18
Registered: ‎11-01-2018

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

@Gandalf I like this magic switch you have, fine sir. Where can I get one? All sorted, thank you Smiley

 

I think someone needs to look at your failed billing page though, it never loads up and just results in a connection reset message or a forever loading page, it was also preventing me from loading up the plusnet website itself (though forums were fine) D:

CPU: Ryzen 7 1800X @ 4GHz
GPU: Gigabyte Windforce GTX 1060 6GB
Ram: 16GB Corsair Vengeance LPX 3200MHz
Case: Red/Black NZXT S340 Elite
Plusnet Help Team
Plusnet Help Team
Posts: 12,048
Thanks: 3,657
Fixes: 593
Registered: ‎21-04-2017

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Glad to hear that's working now. Thumbs Up

It almost is a single button I can press to fix the issue you had.

I've spoken to my engineering colleague not long ago and it's an issue they're aware of and working on I believe.

Apologies for the inconvenience this had caused though.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jellybeanz
Grafter
Posts: 29
Thanks: 10
Registered: ‎09-12-2018

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

New month, same problem - I'm unable to log into my account or even view the payment page. It just times out over and over again.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,193
Thanks: 219
Fixes: 43
Registered: ‎26-03-2018

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Hi @jellybeanz

 

Sorry to hear this. 

 

Just to confirm - is this happening across multiple devices and browsers? Can you please clear all cache and cookies and try again if you've not done so already?

 

Let us know, 

 

MoR

 

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
jellybeanz
Grafter
Posts: 29
Thanks: 10
Registered: ‎09-12-2018

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

@MasterOfReality Yes, I can assure you this is still a problem at your end - I have a laptop on IE, this laptop on Firefox and a tablet on Chrome, all with the same issue that lots of your other customers are having (and have been for months). We just want to be able to pay after a failed billing.

Plusnet Help Team
Plusnet Help Team
Posts: 1,193
Thanks: 219
Fixes: 43
Registered: ‎26-03-2018

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

@jellybeanz - scratch the above. 

 

I've made some changes which should have helped. 

 

Can you confirm if you are now able to view the page? 

 

Thanks, 

 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team