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http://failed.billing.plus.net/apps/payment/failed - Can someone sort this for me?

FIXED
pillzandskillz
Dabbler
Posts: 11
Thanks: 4
Registered: ‎29-09-2019

http://failed.billing.plus.net/apps/payment/failed - Can someone sort this for me?

Being blocked off certain websites , now tv devices  won't connect , i am still restricted , been told it takes 4 hours , its been 4 hours... Nothings changed. 

 

Can someone fix this please?  I have had to come to the forum in the past to have this issue fixed.

 

Customer support on the phone is like talking to a wall. 

 

Username :  [Removed]

 

 

Moderators Note: Personal information removed

6 REPLIES 6
dvorak
Moderator
Moderator
Posts: 28,505
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Registered: ‎11-01-2008

Re: http://failed.billing.plus.net/apps/payment/failed - Can someone sort this for me?


Moderators Note


This topic has been moved from Fibre to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
pillzandskillz
Dabbler
Posts: 11
Thanks: 4
Registered: ‎29-09-2019

Re: http://failed.billing.plus.net/apps/payment/failed - Can someone sort this for me?

Thanks for moving it to the right place Smiley 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
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Registered: ‎21-04-2017

Re: http://failed.billing.plus.net/apps/payment/failed - Can someone sort this for me?

Fix

Thanks for your post @pillzandskillz

I'm sorry to see you're having issues getting past the failed payment restrictions.

I've just removed them for you now. Let me know if there are further issues.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
pillzandskillz
Dabbler
Posts: 11
Thanks: 4
Registered: ‎29-09-2019

Re: http://failed.billing.plus.net/apps/payment/failed - Can someone sort this for me?

Absolute legend  , thanks for doing it so fast. 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: http://failed.billing.plus.net/apps/payment/failed - Can someone sort this for me?

No problem at all @pillzandskillz and sorry for the issues you've had when you rang us.

Let me know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
pillzandskillz
Dabbler
Posts: 11
Thanks: 4
Registered: ‎29-09-2019

Re: http://failed.billing.plus.net/apps/payment/failed - Can someone sort this for me?

Don't worry about it , it is what it is. Thanks again Smiley