http://failed.billing.plus.net/apps/payment/failed - Beyond ridiculous
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http://failed.billing.plus.net/apps/payment/failed - Beyond ridiculous
29-09-2019 4:29 PM
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I've seen a few posts on here with the same issue and it appears some of the plusnet staff on here have fixed it. Its been a non stop issue since i've had the service. Almost all websites work fine , but there is a handful of important websites i can't get on due to this bug / error on your end.
The person on the phone basically said you will have to put up with it till we figure out what it means? I mean what the hell does that even mean? If people have reported it and its internal error on your billing systems just fix it? Like a chocolate tea pot the phone support.
Can someone advise me on what to do
Thanks
Zoe.
Re: http://failed.billing.plus.net/apps/payment/failed - Beyond ridiculous
30-09-2019 6:12 AM
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""The person on the phone basically said you will have to put up with it till we figure out what it means ? ""
well they been waiting for more than 12 months to find out what it means , don't hold your breath
Re: http://failed.billing.plus.net/apps/payment/failed - Beyond ridiculous
30-09-2019 12:39 PM
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Hey @pillzandskillz,
Thanks for reaching out to us.
I'm really sorry to hear this issue is still going on and I apologise for the inconvenience caused.
I have sent an email to our back office team to make some changes to the account and see if this makes any difference. It'll usually be noticeable within 4 hours.
Thanks.
Re: http://failed.billing.plus.net/apps/payment/failed - Beyond ridiculous
30-09-2019 3:12 PM
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I want to await conformation on your end first , but it appears to have been fixed i can now get on those (Locked websites) , i've also noticed my speed has gotten insanely faster , websites loading in a flash! Have i been paying for a service that has been restricted to some extent for the last 7 months? Because it feels that way :S
Re: http://failed.billing.plus.net/apps/payment/failed - Beyond ridiculous
30-09-2019 3:23 PM
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Hey @pillzandskillz,
I have just received confirmation from our back office team those settings have been changed and from what you've said it looks to be working!
I can't say for certain at this point, however, if you do come across this issue happening again please do give us a nudge and we'll happily progress from there.
Thanks.
Re: http://failed.billing.plus.net/apps/payment/failed - Beyond ridiculous
01-10-2019 7:31 AM
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I am having same problem. I just want to pay my bill!
Re: http://failed.billing.plus.net/apps/payment/failed - Beyond ridiculous
01-10-2019 3:31 PM
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Hi @mrskoneill,
Thanks for getting in touch.
I'm sorry you've had issues paying your bill and apologise for any inconvenience this may have caused you.
I have looked into your query and can see you have since been successful in your payment. I understand this issue is now resolved, however if you need anything further, please feel free to get in touch.
Thanks - LF
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