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how much to be released from contract?

Posts: 4
Thanks: 1
Registered: 22-07-2017

how much to be released from contract?

Can't get through on phone and live chat useless. Every time I phone I'm told 30 minute wait!
Is anyone able to answer my question
Seasoned Champion
Posts: 1,819
Thanks: 569
Fixes: 38
Registered: 02-03-2016

Re: how much to be released from contract?

Have a look here (login reqd.)

I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
Plusnet Help Team
Plusnet Help Team
Posts: 123
Thanks: 43
Fixes: 9
Registered: 24-04-2017

Re: how much to be released from contract?

Hi Skimzy, sorry to hear you are thinking of leaving and got caught in our peak time call queues Saturday evening.
Although I can't answer you're query over the forums I have left a ticket on your account with the information you need that can be accessed here.

Also, given our customer options team is usually queue free during the week you could call our customer options team directly on: 0800 013 2632 and they are open on between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00

Current call queue: 00:00

Kind regards,


 Ben Devine
 Plusnet Help Team