how long for new order status to change

[#1]

Hi
Just wondering how long does it usually take for a new order status to be updated.
E,g email to confirm new phone line from OR has been confirmed to match the instal date given on the order page.
Thanks

[#2]

Hi there,
That should update automatically when the order is processed.
I've noticed an "order rejection" ticket which means that your order needs some manual attention. It should be nothing to worry about as a member of our provisioning team should be picking that up soon so look out for updates on ticket 64806128 too.

[#3]

Still waiting for an update on this, ordered on Monday

[#4]

Hi there,
I'll be taking a look at this again shortly for you.
I've just asked a colleague of mine on the provisioning team to have a look at this for you now so you should have a reply soon.
Adam

[#5]

Oh well another day passed with no update 

[#6]

And 21 minutes just wasted on hold seems that there's not enough employees to answer phones

[#7]

Sorry about the wait on the phones and also no one picked the ticket up, it looks like I've been let down too there. I'm speaking with a manager now to get this some urgent attention.

[#8]

Thanks Adam all sorted now