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how long for new order status to change
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- Re: how long for new order status to change
how long for new order status to change
23-01-2013 7:45 AM
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Hi
Just wondering how long does it usually take for a new order status to be updated.
E,g email to confirm new phone line from OR has been confirmed to match the instal date given on the order page.
Thanks
Just wondering how long does it usually take for a new order status to be updated.
E,g email to confirm new phone line from OR has been confirmed to match the instal date given on the order page.
Thanks
Message 1 of 8
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Re: how long for new order status to change
23-01-2013 12:21 PM
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Hi there,
That should update automatically when the order is processed.
I've noticed an "order rejection" ticket which means that your order needs some manual attention. It should be nothing to worry about as a member of our provisioning team should be picking that up soon so look out for updates on ticket 64806128 too.
That should update automatically when the order is processed.
I've noticed an "order rejection" ticket which means that your order needs some manual attention. It should be nothing to worry about as a member of our provisioning team should be picking that up soon so look out for updates on ticket 64806128 too.
Message 2 of 8
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Re: how long for new order status to change
24-01-2013 1:11 PM
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Still waiting for an update on this, ordered on Monday
Message 3 of 8
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Re: how long for new order status to change
24-01-2013 1:39 PM
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Hi there,
I'll be taking a look at this again shortly for you.
I've just asked a colleague of mine on the provisioning team to have a look at this for you now so you should have a reply soon.
Adam
I'll be taking a look at this again shortly for you.
I've just asked a colleague of mine on the provisioning team to have a look at this for you now so you should have a reply soon.
Adam
Message 4 of 8
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Re: how long for new order status to change
24-01-2013 8:16 PM
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Oh well another day passed with no update
Message 5 of 8
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Re: how long for new order status to change
24-01-2013 8:34 PM
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And 21 minutes just wasted on hold seems that there's not enough employees to answer phones
Message 6 of 8
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Re: how long for new order status to change
25-01-2013 10:00 AM
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Message 7 of 8
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Re: how long for new order status to change
25-01-2013 6:11 PM
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Thanks Adam all sorted now
Message 8 of 8
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