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how long do referrals take??

BRABUS
Grafter
Posts: 660
Registered: ‎12-01-2010

how long do referrals take??

Can a plus net staff member please tell me how long a referral takes? A friend raised a ticket almost 3 weeks ago to try to rectify a missing referral for me and still there is no detail of this person appearing on my list of referrals.
7 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: how long do referrals take??

Hi BRABUS,
You should be given the referral discount on your next billing date, however, if this needs to be chased up then I would recommend that your friend gives us a call regarding the ticket or pops another update on the ticket for our Support team to investigate further.
BRABUS
Grafter
Posts: 660
Registered: ‎12-01-2010

Re: how long do referrals take??

Thanks Linn.  I have just asked another friend to also follow up by raising a ticket for another missing referral.  This one should have been set up in January when they joined (cock up by PN staff) will I get my referral back dated?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: how long do referrals take??

Yes we can definitely get that backdated for you.
Can you make sure that it's noted on the ticket so that we can add the extra referral token(s) for the previous months we should have had this applied for please?
Chris Pettitt
Cloud Environments Engineer
katewoolley
Dabbler
Posts: 23
Registered: ‎14-03-2014

Re: how long do referrals take??

Well you might if you understood what I had asked via the ticket! Just had a not very helpful reply pointing me to the page where I can refer others.. not a page to add Brabus as my referrer...
Kate
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: how long do referrals take??

Sorry, Kate.
I'll take a look at the ticket when I'm back in the office on Monday for you.
Chris Pettitt
Cloud Environments Engineer
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: how long do referrals take??

Apologies for the delay.
That should now have been sorted out for you.
Chris Pettitt
Cloud Environments Engineer
katewoolley
Dabbler
Posts: 23
Registered: ‎14-03-2014

Re: how long do referrals take??

Thanks Chris!