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house move not live. info needed

scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

house move not live. info needed

Smiley
right am back with my ugly mug to get some info for me mum
she has jus moved house but my misses got a txt asking me to follow up why nothing is live at new house yet
not sure when when the switch date was arranged for or anything else to the matter. so can u fill the dog in with whats happening so i can pass the info on plz.
all the best plus nutters
19 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: house move not live. info needed

Hiya,
Do you have a ticket number we can chase this one up on?
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: house move not live. info needed

i will log in an see
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: house move not live. info needed

hum should of checked first. seems like a delay in getting a cease on new line. plus some openreach work?  new date for action is today.
62181975
can u translate ticket in to dates that phone an the broadband are likely to be live in a form me mum understands  Undecided
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: house move not live. info needed

still no update on ticket as yet. would like to be able o inform me mum that fone should be on 24 hours to soften blow of added days on to standard 5 to 7 days broadband live time
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: house move not live. info needed

ticket still not updated. says 19th we now on 20th.
please can we have some info today. as min me mum needs a phone asap.
hope me mum is still not clueless tonight.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: house move not live. pick this up staff plz

Hi there,
Your ticket has been updated and an order placed for the phone-line, this will complete with-in the next 24 hours.
Sorry for the wait.
If there's anything else please let me know.
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: house move not live. pick this up staff plz

do u have to wait for phone line to be live before placing broadband order or should it be all auto from here on?
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: house move not live. info needed

glad me mam anit got voice line as txt me misses just got sounds like she not happy. basically she said wish she gone else where. may i recomend a call to her with wat work had taken place to delay the order/ cease on the line.
she has just moved to diffrent area with my 90 year old gran in a house an area both are new to. a phone at that age iin a new area. doctors etc.
please call her and at least explain in full why the delay happend
thanks.
i will leave it in your hands as this only 2nd time in 3 years i have got involved. which is why i left hher with pn when i moved out
edit. also the voicemail she said got satarday was garrbled an could not make it out
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: house move not live. info needed

A bit of an explanation would help, but I think they were short staffed yesterday.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: house move not live. info needed

I'll be calling shortly just waiting to find out confirmation on the order and completion time.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: house move not live. info needed

Hi, just to let you know that I have called but got her voicemail, I have left a detailed message which hopefully this time was clear for her.
If not let me know and I'll happily call again.
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: house move not live. info needed

cheers chief.
had a happy mummy this morning as she woke to the cheerful sound of a dial tone. hopefully broadband will be on in few days.

love the fact u allways get through to some one in the end at pn. virgin media am still playing the 5 day wait forum reply rule vm staff have. i could do better using royalmail
Community Veteran
Posts: 38,299
Thanks: 968
Fixes: 57
Registered: 15-06-2007

Re: house move not live. info needed

Quote from: Asbo
. i could do better using royalmail
You are surely joking  Crazy
Moderator
Moderator
Posts: 17,319
Thanks: 953
Fixes: 113
Registered: 11-01-2008

Re: house move not live. info needed

only if he spent the £50 on special delivery or whatever it is at the moment..
Will Moderate For Thanks