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help with account please

FIXED
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

help with account please

Script User - Automated Script Pool
1:35am, Tuesday 12 Jul 2016

The Phone cease on this account has been completed.
Please arrange for the account to be cancelled.

My BT package has now completed this morning,can someone sort out my final account please,thanks.

https://www.flickr.com/photos/james_bingham/
11 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: help with account please

I'm sorry to see that you've decided to leave us. Our billing team should be picking up the ticket raised on your account within the next few days.

All the best with your new provider.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: help with account please

Thanks very much.Smiley

https://www.flickr.com/photos/james_bingham/
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: help with account please

No problem, if you don't get a response to the ticket by the end of the week please feel free to nudge me on here and I'll nudge my billing colleagues for you.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: help with account please

Cheers.Smiley

https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: help with account please

I can see my account has been messed with,so does that mean there is a final of who owes what to who,as i want to get my direct debit closed,thanks.

https://www.flickr.com/photos/james_bingham/
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: help with account please

I can confirm that your account has now been closed. I've sent you an email with a break down of the amount that we owe you.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: help with account please

Thanks for that,so can i now close my bank direct debit?.

https://www.flickr.com/photos/james_bingham/
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: help with account please

Sure, but your account is closed so we'll close it automatically. Smiley

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: help with account please

Ah,ok gotcha,thanks for that.

https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: help with account please

Fix

My refund was paid into my bank,thanks for that.Smiley

https://www.flickr.com/photos/james_bingham/
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: help with account please

Thanks for letting us know. I'm glad that everything is sorted out for you now.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support