help with account please

[#1]

Script User - Automated Script Pool

1:35am, Tuesday 12 Jul 2016

The Phone cease on this account has been completed.
Please arrange for the account to be cancelled.

My BT package has now completed this morning,can someone sort out my final account please,thanks.

[#2]

I'm sorry to see that you've decided to leave us. Our billing team should be picking up the ticket raised on your account within the next few days.

All the best with your new provider.

[#3]

Thanks very much.

[#4]

No problem, if you don't get a response to the ticket by the end of the week please feel free to nudge me on here and I'll nudge my billing colleagues for you.

[#5]

Cheers.

[#6]

I can see my account has been messed with,so does that mean there is a final of who owes what to who,as i want to get my direct debit closed,thanks.

[#7]

I can confirm that your account has now been closed. I've sent you an email with a break down of the amount that we owe you.

[#8]

Thanks for that,so can i now close my bank direct debit?.

[#9]

Sure, but your account is closed so we'll close it automatically.

[#10]

Ah,ok gotcha,thanks for that.

[#11 · Accepted solution]

My refund was paid into my bank,thanks for that.

[#12]

Thanks for letting us know. I'm glad that everything is sorted out for you now.