help with account please
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12-07-2016 9:26 AM
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The Phone cease on this account has been completed.
Please arrange for the account to be cancelled.
My BT package has now completed this morning,can someone sort out my final account please,thanks.
Fixed! Go to the fix.
Re: help with account please
12-07-2016 9:50 AM
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I'm sorry to see that you've decided to leave us. Our billing team should be picking up the ticket raised on your account within the next few days.
All the best with your new provider.
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Re: help with account please
12-07-2016 9:54 AM
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Thanks very much.
Re: help with account please
12-07-2016 9:05 PM
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No problem, if you don't get a response to the ticket by the end of the week please feel free to nudge me on here and I'll nudge my billing colleagues for you.
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Re: help with account please
12-07-2016 9:32 PM - edited 12-07-2016 9:32 PM
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Cheers.
Re: help with account please
13-07-2016 2:40 PM
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I can see my account has been messed with,so does that mean there is a final of who owes what to who,as i want to get my direct debit closed,thanks.
Re: help with account please
13-07-2016 2:54 PM
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I can confirm that your account has now been closed. I've sent you an email with a break down of the amount that we owe you.
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Re: help with account please
13-07-2016 3:19 PM
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Thanks for that,so can i now close my bank direct debit?.
Re: help with account please
13-07-2016 3:28 PM
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Sure, but your account is closed so we'll close it automatically.
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Re: help with account please
13-07-2016 3:48 PM
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Ah,ok gotcha,thanks for that.
20-07-2016 11:31 AM
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My refund was paid into my bank,thanks for that.
Re: help with account please
20-07-2016 12:14 PM
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Thanks for letting us know. I'm glad that everything is sorted out for you now.
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