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help needed to understand usages
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help needed to understand usages
25-10-2012 4:20 PM
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Hi
hope I've posted in right place. I have value phone n broadband package. This is supposed to be 10gb per month. I only really use android phone as computer died. Now daughter wants to use net on win. When i look up usages on my account it looks like I've nearly used allowance but end of bar chart says only 1gb. Can anyone help me understand the usage info given? Also does using net on win use a lot of data? Thanks
hope I've posted in right place. I have value phone n broadband package. This is supposed to be 10gb per month. I only really use android phone as computer died. Now daughter wants to use net on win. When i look up usages on my account it looks like I've nearly used allowance but end of bar chart says only 1gb. Can anyone help me understand the usage info given? Also does using net on win use a lot of data? Thanks
Message 1 of 8
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Re: help needed to understand usages
25-10-2012 4:43 PM
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The extent of the horizontal strip on the VMBU page doesn't represent total usage against your monthly allowance. The strip gives a breakdown of peak time (charged) usage in maroon and off peak (free) usage in blue. The length of the strip is scaled to reflect total current usage and as that total approaches the right-hand edge the scale will change to allow more usage to be shown.
The value shown in large digits in the box does reflect total charged usage which can be compared with your 10GB monthly allowance. Be careful with interpretation of the units - 1GB = 1000MB, and 1MB = 1000KB.
How much of your allowance is taken up by accessing the Intenet depends on the activity. Emails and general browsing don't use a lot, playing videos or using catch-up TV (eg iPlayer) uses much more, though normally an hour a day would comfortably fit within your allowance. The daily totals on the "calendar" will show how usage is building up.
The value shown in large digits in the box does reflect total charged usage which can be compared with your 10GB monthly allowance. Be careful with interpretation of the units - 1GB = 1000MB, and 1MB = 1000KB.
How much of your allowance is taken up by accessing the Intenet depends on the activity. Emails and general browsing don't use a lot, playing videos or using catch-up TV (eg iPlayer) uses much more, though normally an hour a day would comfortably fit within your allowance. The daily totals on the "calendar" will show how usage is building up.
David
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Re: help needed to understand usages
29-10-2012 6:12 PM
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Are you sure an hour of iPlayer per day would be OK? I thought an hour was at least 1Gb, worse if HD, so potentially 30GB per month?
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Re: help needed to understand usages
29-10-2012 7:00 PM
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I meant to say 'up to an hour' and I had in mind SD rather than HD - but didn't complicate matters by saying so. My thoughts were to try to allay the user's concerns, encourage monitoring and see how things go. If necessary the allowance can be increased by changing product but giving it a try seemed best for now.
David
Message 4 of 8
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Re: help needed to understand usages
29-10-2012 7:33 PM
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Don't disagree with that at all. I periodically check my VMBU. It may be a good idea if wordsfan1 went to Manage my usage (login required) and set a maximum spend bearing in mind even if you only go over your allowance by a few 10KB you will get charged £5 for 5GB. In my book, best to set the maximum spend to £0.00. As you get near your usage allowance you will get an email to the email address registered in My Account (login required) and if you hit your limit, your speed is capped until you either add more usage or your next billing period starts. I believe you get another email to say you've been capped.
Also note, currently, if you change product, the default is set back to not limited.
Also note, currently, if you change product, the default is set back to not limited.
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Re: help needed to understand usages
15-11-2012 1:05 PM
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In simple terms its a absolute scam , tip if your a high usage user plus net is not the isp for you
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Re: help needed to understand usages
15-11-2012 2:11 PM
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Thanks for posting that in a completely unrelated thread.
Perhaps you should familiarise yourself with the T&C of the product you ordered.
Perhaps you should familiarise yourself with the T&C of the product you ordered.
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Re: help needed to understand usages
16-11-2012 2:24 AM
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Quote from: harvestgoddess In simple terms its a absolute scam , tip if your a high usage user plus net is not the isp for you
How is it a scam... It quite clears all over the website about usage limits and extra charges.
I agree, if your a high user then PN is not for you... but how s that a scam?
Message 8 of 8
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