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help for a friend regarding account closure

solitaire
Newbie
Posts: 3
Registered: ‎16-12-2013

help for a friend regarding account closure

My friend has just been told her account has been closed and sent to Moorcroft Debt Recovery.
She has a dispute with PN regarding the closure and unfair charges but that is not the issue.
She is still receiving phone calls n her PN telephone line which to me appears that the line is still active making it impossible for her to go to another provider at any point in the future.
Could someone please advise of why this line has not been terminated along with the account and when it is likely to be terminated?
Thanks
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: help for a friend regarding account closure

a username or ticket number would help identify the customer
solitaire
Newbie
Posts: 3
Registered: ‎16-12-2013

Re: help for a friend regarding account closure

There is no ticket number as she is no longer able to access her online account.
Do you mean her PN username?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: help for a friend regarding account closure

I do
solitaire
Newbie
Posts: 3
Registered: ‎16-12-2013

Re: help for a friend regarding account closure

Her PN username is <removed>
jim:green usename removed for privacy but noted for staff - this may be over reaction but better safe than sorry moD:end
Plusnet Help Team
Plusnet Help Team
Posts: 13,724
Thanks: 265
Fixes: 76
Registered: ‎27-04-2007

Re: help for a friend regarding account closure

Hi there,
I've just checked and can see that the service is due to be ceased on the 19th.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team