help: I recently changed my direct debit details
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help: I recently changed my direct debit details
05-03-2014 3:30 PM
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Re: help: I recently changed my direct debit details
05-03-2014 3:47 PM
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There have been plenty of threads on here about this and suggesting that PN should make it absolutely clear on the DD update screen there is this restriction. Other companies don't seem to have this problem...
Re: help: I recently changed my direct debit details
05-03-2014 3:55 PM
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Re: help: I recently changed my direct debit details
05-03-2014 3:56 PM
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Re: help: I recently changed my direct debit details
05-03-2014 4:02 PM
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Re: help: I recently changed my direct debit details
05-03-2014 4:29 PM
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Re: help: I recently changed my direct debit details
05-03-2014 5:43 PM
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Re: help: I recently changed my direct debit details
05-03-2014 5:49 PM
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Re: help: I recently changed my direct debit details
05-03-2014 5:52 PM
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Re: help: I recently changed my direct debit details
05-03-2014 5:56 PM
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I had the same thing happen when I set up the billing with my energy supplier, due to the time scale they had to take the first payment via card payment to allow the DD instructions to be confirmed by my bank and then set up on their end. The next payment was then taken via my Direct debit details.
I'm sorry for the inconvenience, however, in this instance I would recommend that you make the payment via a card payment to ensure that your services aren't restricted. Unfortunately we can't take the payment via the forum. You can add your card details on the member centre and if the invoice is created you should be able to pay this on there. Alternatively our Support Team are open 24/7 and you can monitor how busy we are here: http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats
Re: help: I recently changed my direct debit details
05-03-2014 6:06 PM
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Re: help: I recently changed my direct debit details
05-03-2014 6:08 PM
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Banks are sticklers for weekends off 🙂
Re: help: I recently changed my direct debit details
05-03-2014 6:14 PM
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Re: help: I recently changed my direct debit details
05-03-2014 6:14 PM
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Re: help: I recently changed my direct debit details
05-03-2014 7:29 PM
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Card payments are usually take live and preauthorised instantly. The money leaves your account and goes into a holding area for collecting as soon as the auth goes through
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