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have not paid bill how do i contact plusnet

paulburgh
Newbie
Posts: 1
Registered: ‎28-04-2020

have not paid bill how do i contact plusnet

Hi I am trying to contact plusnet help to discuss payment difficulties i have right now due to this coronavirus. I had to cancel direct debit, i phoned helpline, but i could not find anyway to get help.

On the answer machine it says "community plusnet, if you go there it is not plus net, some brooker. What should have been said was community.plusnet on the message it did not say anything about the dot before plusnet.

Anyway how do i tell plus net i want to pay the bill but will be late due to financial problems and do you think they might understand ?Huh

Thanks bpdburgh

2 REPLIES 2
7up
Community Veteran
Posts: 15,331
Thanks: 1,150
Fixes: 14
Registered: ‎01-08-2007

Re: have not paid bill how do i contact plusnet

You scrolled right past it and came into general chat..

This is what you should have clicked on:

screenshot-1065

I need a new signature... i'm bored of the old one!
dvorak
Moderator
Moderator
Posts: 24,785
Thanks: 4,482
Fixes: 1,136
Registered: ‎11-01-2008

Re: have not paid bill how do i contact plusnet


Moderators Note


This topic has been moved from Chat to My Account / Billing

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If it fixed it click 'This fixed my problem'