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has talk talk bought plusnet

tonyburns
Newbie
Posts: 2
Registered: ‎11-07-2013

has talk talk bought plusnet

Hi Peeps
I got my bank statement today its says talk talk tele on it has talk bougth plusnet
15 REPLIES 15
Strat
Community Veteran
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Registered: ‎14-04-2007

Re: has talk talk bought plusnet

Not that I know and it's a very scary thought, not the sort I want to go to bed on.
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JamesM
Grafter
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Registered: ‎24-06-2009

Re: has talk talk bought plusnet

Who is your telephone with mate ?
tonyburns
Newbie
Posts: 2
Registered: ‎11-07-2013

Re: has talk talk bought plusnet

Plusnet phone and broadband
Mav
Moderator
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Registered: ‎06-04-2007

Re: has talk talk bought plusnet

Oh, shit, where's the Valium!

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JamesM
Grafter
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Registered: ‎24-06-2009

Re: has talk talk bought plusnet

Plusnet service and talk talk TV  Cool
w23
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Re: has talk talk bought plusnet


Please don't even 'talk' about 'them'.
Call me 'w23'
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Chris
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Registered: ‎05-04-2007

Re: has talk talk bought plusnet

No, we've not been bought by TalkTalk.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
RichardB
Seasoned Champion
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Registered: ‎19-11-2008

Re: has talk talk bought plusnet

Tony
PlusNet are owned by BT. See first paragraph on http://www.btplc.com/Thegroup/Ourcompany/Groupbusinesses/BTRetail/index.htm
Richard
pwatson
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Re: has talk talk bought plusnet

What's more to the point, for the OP, is why is Talk Talk featuring on his bank statement?  How've they got hold of his details?  Mistake or has someone else signed you up without you knowing...
Chris
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Registered: ‎05-04-2007

Re: has talk talk bought plusnet

I'd suggest he speaks to TalkTalk about it.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
borgred
Dabbler
Posts: 15
Registered: ‎30-01-2013

Re: has talk talk bought plusnet

if plusnet are owned by BT why is there customer service so bad,it was fantastic on BT for me
jslane
Grafter
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Registered: ‎06-06-2013

Re: has talk talk bought plusnet

I was starting to get worried there! Wouldn't want to end up on TT!
borgred: They have separate offices and support teams (correct me if I'm wrong!). The support I've had has been great so far.
Strat
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Re: has talk talk bought plusnet

Quote
Best Consumer Customer Service winner is: Plusnet
The judges chose Plusnet for their hassle-free service and for helping guide consumers through the m...
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tim11pop
Dabbler
Posts: 12
Registered: ‎16-06-2013

Re: has talk talk bought plusnet

Quote from: borgred
if plusnet are owned by BT why is there customer service so bad,it was fantastic on BT for me

Think you have it mixed up there, my friend. BT have the most godawful customer service I have ever known. It took a 45 minute phone call for them to spell my name correctly, after that another 30 minute phone call telling them to take off random phone calls on my bill when there was never a phone plugged in. PlusNet however it was a 3 minute phone call and the issue was resolved a few minutes after the phone call ended.
But more on topic, it sounds like you need to speak to TalkTalk or your bank as it may be a fraudulent charge. I know I had a lot removed from my account by TalkTalk once when my card details were stolen.