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get out of my contract

karln
Grafter
Posts: 33
Fixes: 2
Registered: ‎05-09-2016

get out of my contract

Ok,

i am a new customer but how do i get out of my plusnet contract

reason being i am on basic broadband and its rubbish,

it wont even run my catch up tv it just keeps freezing and buffering,

And as for the internet i have seen faster dial up speeds

Its getting beyond a joke, and its only been 2 weeks since my broadband went live.

 

Karl.

8 REPLIES
Gel
Seasoned Pro
Posts: 1,663
Thanks: 168
Fixes: 14
Registered: ‎02-08-2007

Re: get out of my contract

karln
Grafter
Posts: 33
Fixes: 2
Registered: ‎05-09-2016

Re: get out of my contract

yes they told me around 12 to 14 meg,

 

and when it went live they told me i was getting 13 meg, yes i got 13 meg but its so up and down its un real.

Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: get out of my contract

I suggest rather than throwing your toys out of the pram you try to find out why you are getting poor speeds. Chances are you'd find exactly the same issues if you move to another ISP.

Are you seeing the poor speeds when using wireless connections only or are they on wired connections as well.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
karln
Grafter
Posts: 33
Fixes: 2
Registered: ‎05-09-2016

Re: get out of my contract

i have my catch up tv box wired to the router and it just freezes and buffering all the time,

same if i use my wired to router android box constant freezing and buffering all the time.

All this started when my plusnet broadband was plugged in,

How is this trowing my toys out?

Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: get out of my contract

Asking how to cancel without finding the reason for the issues is throwing your toys out.

Is your phone line clear when you use the quiet line test (dial 17070 option 2)? There should be minimal or no noise on the line.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
karln
Grafter
Posts: 33
Fixes: 2
Registered: ‎05-09-2016

Re: get out of my contract

OK, yep see what you mean,

I did the quiet line test and no noise what so ever.

Plusnet Help Team
Plusnet Help Team
Posts: 4,511
Thanks: 1,026
Fixes: 201
Registered: ‎25-03-2015

Re: get out of my contract

Sorry to hear you're experiencing problems with your broadband connection @karln

 

Have you tried our troubleshooting guide?

 

If that doesn't help the issue you're experiencing, it's probably best to raise a fault at http://faults.plus.net so we can investigate further for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
karln
Grafter
Posts: 33
Fixes: 2
Registered: ‎05-09-2016

Re: get out of my contract

i cant even log into my own account now keeps saying wrong password,

getting beyond a joke now.