get out of my contract

[#1]

Ok,

i am a new customer but how do i get out of my plusnet contract

reason being i am on basic broadband and its rubbish,

it wont even run my catch up tv it just keeps freezing and buffering,

And as for the internet i have seen faster dial up speeds

Its getting beyond a joke, and its only been 2 weeks since my broadband went live.

Karl.

[#2]

Did they not give you an estimated speed at time of sign up?

[#3]

yes they told me around 12 to 14 meg,

and when it went live they told me i was getting 13 meg, yes i got 13 meg but its so up and down its un real.

[#4]

I suggest rather than throwing your toys out of the pram you try to find out why you are getting poor speeds. Chances are you'd find exactly the same issues if you move to another ISP.

Are you seeing the poor speeds when using wireless connections only or are they on wired connections as well.

[#5]

i have my catch up tv box wired to the router and it just freezes and buffering all the time,

same if i use my wired to router android box constant freezing and buffering all the time.

All this started when my plusnet broadband was plugged in,

How is this trowing my toys out?

[#6]

Asking how to cancel without finding the reason for the issues is throwing your toys out.

Is your phone line clear when you use the quiet line test (dial 17070 option 2)? There should be minimal or no noise on the line.

[#7]

OK, yep see what you mean,

I did the quiet line test and no noise what so ever.

[#8]

Sorry to hear you're experiencing problems with your broadband connection @karln

Have you tried our troubleshooting guide?

If that doesn't help the issue you're experiencing, it's probably best to raise a fault at http://faults.plus.net so we can investigate further for you.

[#9]

i cant even log into my own account now keeps saying wrong password,

getting beyond a joke now.