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from heroes to zeroes plusnet gone wrong!!!

moniakinkiet
Interested
Posts: 1
Registered: ‎25-10-2018

from heroes to zeroes plusnet gone wrong!!!

i have been PN custumer for over 3 years now, and i must say the past 3 month has been terrible with them! i am 3 month late on my bill for some reason PN is unable to take money from my account ..try to contact them but since the number change to 0800 i have spent several time in queue for over 30-45min not a fan. i have raised a ticket for over a week now still no awswer i have send email and to this dated NO ONE has reply to me the plunet/pay is broken so i cannot pay online. let me tell you with my past few days experience with PN am already looking for a new provider. i would not recomend them to anyone even if the past few years has been great this issue ruined it all.

1 REPLY 1
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: from heroes to zeroes plusnet gone wrong!!!

Thank you @moniakinkiet,

I am really sorry and disappointed to see this has been your experience over the last three months. I have replied to your ticket here.