final bill

[#1]

hi
  I  got a bill  from you  invoice date  15/9/14
I noticed from my bank  you  still taken this invoice
put my service was cancel  when I moved to ee on the 22/9/14
are you going to send a paper bill and a refund  for  the amount you owe is  has my online account  with you was cancel when we moved

thanks
Conrad bate

[#2]

Hi Conrad,
As this information is very account specific, I have reopened your account for you, and sent you a message that can be seen on Ticket: 92425226.
Matty

[#3]

matt
      thanks for the reply
I have replyed to the ticket 
has  when I said to one of your colleagues I could leave with no charge now you are saying you want money for it
you change  your terms not us

conrad

[#4]

Hi cbate,
I've messaged you an update. Don't worry, it's good news.
Matty