failed payment

[#1]

Hello,

I am due to have my bill paid tomorrow (2nd June) but due to my partner receiving less wages this month due to reduced hours at work we won't be able to pay. However we can pay the amount as well as next months on 16th June. Please can restrictions not be put on my account, I know the system always says we have 10 days but it always applies them straight away.

Thanks

Naistein

[#2]

Hello @naistein,

Thanks for reaching out to us here and for letting us know. I can't see any restrictions on the account just now but if you notice any cropping up I'd suggest calling through to our Customer Support team (0800 432 0200) for a speedy resolve, otherwise it could be somewhat slower over here on the forums. 

Thanks. 

[#3]

Thank you for reply.

I think restrictions are on now. Can they be removed.

Thanks

[#4 · Accepted solution]

I have tried calling you but can't get through. Line just was dead after a while.

Restrictions are definitely on now so please remove and I will pay as mentioned before

Thanks