failed payment restrictions

[#1]

I have missed my latest payment but I'm still within the 14 day grace period - however I am getting restrictions and cannot even access my account to make a manual payment?

[#2]

Hi @weecarol,

I'm sorry to hear that you've experienced this issue. I've reviewed your account today and I can see this already appears to have been sorted, however if you have any further queries or issues that you'd like to raise with us then please don't hesitate to get back in touch and we'll be happy to assist.