failed billing no invoice
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failed billing no invoice
30-11-2017 8:06 PM
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Re: failed billing no invoice
30-11-2017 8:40 PM
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Other people with this error have been advised to turn their router off for at least 65 minutes, yes it sounds odd but it appears to be an IP address problem and this action should mean you get a different one - worth a try anyway
Re: failed billing no invoice
30-11-2017 10:18 PM
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Hi @Roofi610,
A warm welcome to the forums.
The account has no invoice in failed billing.
This error condition is being seen where either payment on the account is over due or (where a dynamic IP address is in use) a previous user of your current IP address (in the last 7 days) has an account payment which is over due.
If you have an over due payment then to resolve this issue you need to attend to the over due bill. If you do not have an over due payment, you need to force your connection to acquire a new IP address.
Use https://www.whatismyip.com/ to find your current external IP address and record it. Switch off your router for at least 65 minutes (to kill off your dynamic IP address lease) and reconnect. Use https://www.whatismyip.com/ again to verify that the address has changed. You should then be able to connect OK
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: failed billing no invoice
05-12-2017 5:22 PM
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