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failed billing no invoice

Roofi610
Newbie
Posts: 1
Registered: ‎30-11-2017

failed billing no invoice

Keep getting this last week or so for no apparent reason. Cutting my net off. Bills paid on time via dd. [-Censored-] is going on. No web chat. Can't get through on the phone. If you want my miney give me what I'm paying for.
3 REPLIES
azc
Rising Star
Posts: 71
Thanks: 18
Fixes: 1
Registered: ‎16-10-2015

Re: failed billing no invoice

Other people with this error have been advised to turn their router off for at least 65 minutes, yes it sounds odd but it appears to be an IP address problem and this action should mean you get a different one - worth a try anyway

Superuser
Superuser
Posts: 12,752
Thanks: 4,016
Fixes: 26
Registered: ‎22-08-2007

Re: failed billing no invoice

Hi @Roofi610,

A warm welcome to the forums.

The account has no invoice in failed billing.

This error condition is being seen where either payment on the account is over due or (where a dynamic IP address is in use) a previous user of your current IP address (in the last 7 days) has an account payment which is over due.

If you have an over due payment then to resolve this issue you need to attend to the over due bill. If you do not have an over due payment, you need to force your connection to acquire a new IP address.

Use https://www.whatismyip.com/ to find your current external IP address and record it. Switch off your router for at least 65 minutes (to kill off your dynamic IP address lease) and reconnect. Use https://www.whatismyip.com/ again to verify that the address has changed. You should then be able to connect OK


 

Plusnet Help Team
Plusnet Help Team
Posts: 9,216
Thanks: 2,907
Fixes: 461
Registered: ‎21-04-2017

Re: failed billing no invoice

Hi there. I'm sorry that you're unable to browse the web.

I can see your connection dropped for a long period time on Saturday

How's your connection since it came back up?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team