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extend my activation date?

Aspiring Pro
Posts: 1,867
Thanks: 57
Fixes: 3
Registered: ‎25-09-2012

extend my activation date?

So my mum has placed an order for Plusnet and has been given a date for activation - 19th November.  However TalkTalk have yet to send out a notification for the price increases which will be sent in line with her next bill which is 30th November.  So I was wondering if you can postpone the activation until nearer the time?
I only ask for this so she can avoid the ETFs so she can exercise her right to leave penalty free.
Many thanks
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Community Gaffer
Community Gaffer
Posts: 17,678
Thanks: 664
Fixes: 166
Registered: ‎05-04-2007

Re: extend my activation date?

Your mother would be best giving us a call for this so we can see what we can do.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff