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existing customers beware of broadband line rental included upgrade it cost you an extra £18.99

robinyou
Hooked
Posts: 8
Registered: ‎09-02-2019

existing customers beware of broadband line rental included upgrade it cost you an extra £18.99

beware of going to product change upgrade to save money . is your line rental saver ending ? don't fall for this trap. 

do not go to to product change and upgrade to fibre .e.c.t. even if the link ( as i did in January to me to inc line rental ) no no no

yes it will give you a price breakdown i.e                   fibre  £20.99 

                                                                                anytime  £7.00

 but if your saver line rental is active it will say      line rental   £0.00 

        great you may think £27.99 

but when your line saver runs out you will find that you will be charged another £18.99 and +nuts will be as helpful as a ashtray on a motorbike . as my user name suggest they will be   

8 REPLIES 8
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anthonyw
Hooked
Posts: 5
Registered: ‎05-02-2019

Re: existing customers beware of broadband line rental included upgrade it cost you an extra £18.99

Thanks for this.  I have had a link to upgrade from fibre to fibre extra and was wondering about it.  Will now stick with things until the end of contract

Chrisvesey
Rising Star
Posts: 121
Thanks: 31
Fixes: 1
Registered: ‎11-11-2018

Re: existing customers beware of broadband line rental included upgrade it cost you an extra £18.99

Hi, 

Surely you realised when your line rental saver ran out you would have to pay the extra to cover it?

Chris 

robinyou
Hooked
Posts: 8
Registered: ‎09-02-2019

Re: existing customers beware of broadband line rental included upgrade it cost you an extra £18.99

not when the 1st link had inc line rental on it . like new customers  

robinyou
Hooked
Posts: 8
Registered: ‎09-02-2019

Re: existing customers beware of broadband line rental included upgrade it cost you an extra £18.99

i'm not saying don't upgrade just beware before you do as you might not get the deal you thought you were getting . it might be worth a phone call ( if you can wait 30 min to get to talk to someone  ) 

robinyou
Hooked
Posts: 8
Registered: ‎09-02-2019

Re: existing customers beware of broadband line rental included upgrade it cost you an extra £18.99

:lipsrsealed:

Chrisvesey
Rising Star
Posts: 121
Thanks: 31
Fixes: 1
Registered: ‎11-11-2018

Re: existing customers beware of broadband line rental included upgrade it cost you an extra £18.99

The add certainly implies that the price includes line rental, what did plusnet say? 

robinyou
Hooked
Posts: 8
Registered: ‎09-02-2019

Re: existing customers beware of broadband line rental included upgrade it cost you an extra £18.99

not letting me to cancel contract. as 14 days have passed . you might find this useful  https://community.plus.net/t5/My-Account-Billing/fibre-extra/m-p/1612394#M38232

Plusnet Alumni (retired) Warwick
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: existing customers beware of broadband line rental included upgrade it cost you an extra £18.99

Hi @robinyou

 

Thanks for getting in touch regarding the upgrade offer to Unlimited Fibre Extra.

 

I have reviewed the details on the account and have responded to you here

 

If you need any further assistance then feel free to get in touch.