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erroneous change in progress notice on my account

jasoncopsey
Newbie
Posts: 4
Registered: ‎17-04-2014

erroneous change in progress notice on my account

I'm looking at my options now my bill has increased by 20 odd percent in the past year but I get the dreaded... 

Something’s gone wrong

 

Please wait for us to process your recent change, upgrade or renewal before making another change.

To cancel any changes please call us on 0800 432 0200.

 

can someone help me - I don't want to spend time on the phone to sort this and then have to go through cancellations at the end of my contract

Happy with the general level of service, just can't afford a sliding billing scale depending on how knackered this country is at any given March.

7 REPLIES 7
jab1
Legend
Posts: 17,010
Thanks: 5,446
Fixes: 253
Registered: ‎24-02-2012

Re: erroneous change in progress notice on my account

@jasoncopsey Have you made any changes to your account recently that have not completed? If not, this is a slightly different message to normal, but needs staff input to correct.

John
jasoncopsey
Newbie
Posts: 4
Registered: ‎17-04-2014

Re: erroneous change in progress notice on my account

nothing I have initiated

 

jab1
Legend
Posts: 17,010
Thanks: 5,446
Fixes: 253
Registered: ‎24-02-2012

Re: erroneous change in progress notice on my account

OK -a Plusnet Help Team member will pick this up and resolve it for you. I suspect it was your last re-contract. When was that, out of  interest?

John
jasoncopsey
Newbie
Posts: 4
Registered: ‎17-04-2014

Re: erroneous change in progress notice on my account

I can't remember exactly but given I'm out of contract at 30th April I would guess 18 or 24 months ago.

 

jab1
Legend
Posts: 17,010
Thanks: 5,446
Fixes: 253
Registered: ‎24-02-2012

Re: erroneous change in progress notice on my account

Cheers, so it is another 'bug'/error in the accounting system.😞

John
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,874
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: erroneous change in progress notice on my account

Hi @jasoncopsey I've just dropped you a PM, please get back to me with your username when you can and I'll get this sorted out for you. - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jasoncopsey
Newbie
Posts: 4
Registered: ‎17-04-2014

Re: erroneous change in progress notice on my account

looks to be all fixed, I have no options when I look at upgrades or changes but at least I can progress past that error message.

thanks for the help Adam