cancel
Showing results for 
Search instead for 
Did you mean: 

ending my phone service ????

johnhall41
Newbie
Posts: 1
Registered: ‎27-11-2016

ending my phone service ????

Plus net have now told me that Im leaving them on 9th December? apparently going to another provider?

First Ive heard of it !

5 REPLIES 5
geek26
Aspiring Pro
Posts: 192
Thanks: 30
Fixes: 2
Registered: ‎20-08-2016

Re: ending my phone service ????

I would get in touch with Plusnet asap it appears the line may have been slammed.

contact details for Plusnet here

James

dvorak
Moderator
Moderator
Posts: 29,497
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: ending my phone service ????

or it could be being moved to the new network
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
geek26
Aspiring Pro
Posts: 192
Thanks: 30
Fixes: 2
Registered: ‎20-08-2016

Re: ending my phone service ????

Possibly but would the customer be told there leaving if they were been moved onto the new network?

James

dvorak
Moderator
Moderator
Posts: 29,497
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: ending my phone service ????

I think it shows up in tickets as a cease.. however not knowing how the OP was informed by PN it's hard to draw any conclusions Smiley
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: ending my phone service ????

Hi there,

 

Sorry for any concern, I can see that this was actually an order to move your line to a different provider but you've contacted us and we've cancelled that order off as you hadn't requested it.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.