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end of contract and no warning

firebird1000
Rising Star
Posts: 102
Thanks: 6
Fixes: 1
Registered: 02-10-2013

end of contract and no warning

hi there just seen my monthly payment had gone up by 7 quid as i am out of contract with no notice of the price increase / it would be nice for you to let me now as 7 quid is a lot of money on a shoe string / any rang up and got a good deal

4 REPLIES
2u2me
Pro
Posts: 325
Thanks: 80
Fixes: 2
Registered: 27-09-2013

Re: end of contract and no warning

Make a note of the end of contract time, so you don't get stung again Wink

Community Veteran
Posts: 5,824
Thanks: 837
Fixes: 1
Registered: 23-09-2010

Re: end of contract and no warning

It's the same with a lot of things.

Getting a deal, billing problems, finding contract details, etc etc.

Plusnet expect their customers to do all the leg work.

Plusnet Help Team
Plusnet Help Team
Posts: 169
Thanks: 55
Fixes: 12
Registered: 24-04-2017

Re: end of contract and no warning

Hi @firebird1000, I'm sorry to hear the end of your contract came at somewhat a surprise as well as the price reverting back to standard pricing. I'd advise in order to bring the monthly bill back down to a minimum moving forwards to give our Customer Options Team a call so they can talk you through what deals are available. They are contactable directly on 0800 013 2632 and they are open between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00

Current call queue: 00:00

 Ben Devine
 Plusnet Help Team
firebird1000
Rising Star
Posts: 102
Thanks: 6
Fixes: 1
Registered: 02-10-2013

Re: end of contract and no warning

like i said i have signed up again for 18 months as i have only rung up plusnet may be 2 our 4 times in 5 years of been with them so very happy with them /touch woodSmiley