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email to claim £75 cashback not received

FIXED
royw_121
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-09-2019

email to claim £75 cashback not received

Hi, my plusnet service went live on 20th August 2019, all good so far, however I still haven't received the email to claim cashback. (I see from the topics on this board that many others have posted similar queries).

I confirm that I have received other emails from plusnet ie; order confirmation, bill ready etc.

The emails are not in my junk/spam folders.

Please look into this for me, many thanks.

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 14,329
Thanks: 4,471
Fixes: 731
Registered: ‎21-04-2017

Re: email to claim £75 cashback not received

Fix

Thanks for getting in touch @royw_121 

I've checked your cashback and I can see an email was sent on 27-Aug-2019 at 00:01 to claim this. To make make things easier I've auto-redeemed this for you now which means you'll receive a cheque within the next 30 days.

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
royw_121
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-09-2019

Re: email to claim £75 cashback not received

Hi, Anoush

thanks for your help

Plusnet Help Team
Plusnet Help Team
Posts: 14,329
Thanks: 4,471
Fixes: 731
Registered: ‎21-04-2017

Re: email to claim £75 cashback not received

Hi @royw_121

No problem, let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team