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email to claim £75 cashback not received

FIXED
royw_121
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-09-2019

email to claim £75 cashback not received

Hi, my plusnet service went live on 20th August 2019, all good so far, however I still haven't received the email to claim cashback. (I see from the topics on this board that many others have posted similar queries).

I confirm that I have received other emails from plusnet ie; order confirmation, bill ready etc.

The emails are not in my junk/spam folders.

Please look into this for me, many thanks.

3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,050
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: email to claim £75 cashback not received

Fix

Thanks for getting in touch @royw_121 

I've checked your cashback and I can see an email was sent on 27-Aug-2019 at 00:01 to claim this. To make make things easier I've auto-redeemed this for you now which means you'll receive a cheque within the next 30 days.

I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
royw_121
Newbie
Posts: 2
Thanks: 1
Registered: ‎19-09-2019

Re: email to claim £75 cashback not received

Hi, Anoush

thanks for your help

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,050
Thanks: 9,697
Fixes: 1,529
Registered: ‎21-04-2017

Re: email to claim £75 cashback not received

Hi @royw_121

No problem, let us know if there's anything else we can help with

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet