does this mean theres a problem with the order

[#1]

Our records indicate that your telephone number may already be in use for Home Phone. This is a possible inconsistency with our records. If you wish to add Home Phone to your service please raise a question to our support centre and we will be happy to progress this for you.
Daughter was just going through various pages on her account pages and got this, she is due to be switched on next wednesday so don't know if this is the norm or a problem.
Don't know what info i can post so here is her username gemmabailey if that helps
Thanks
Robert

[#2]

Hi Robert,
It looks like everything is OK on the order, we'll confirm this on the ticket that was raised. You'll need to log-in to see this.

[#3]

Thanks for the help Chris
Robert