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discount question plz

thisoldman
Grafter
Posts: 1,220
Thanks: 2
Registered: 06-04-2009

discount question plz

i was on plus value and was given a 1.50 discount for 12 months.I changed to extra  yesterday and my discount has disappeared.Could some one at Pn please explain before i have a fit.
8 REPLIES
Steve
Seasoned Pro
Posts: 6,700
Thanks: 252
Registered: 13-07-2009

Re: discount question plz

I don't work for PN however I can think of the reason why this happened, You were probably given that discount on the basis you keep whatever packages your on and do not change to something else, Well this Is what happened to me anyway.
If life gives you lemons, make lemonade.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: discount question plz

Hi there,
It's the way the system is designed, if there is a discount on an account when the product is changed it is cancelled, and a ticket raised to the billing team so that they can check whether the discount is still valid on the new product.
thisoldman
Grafter
Posts: 1,220
Thanks: 2
Registered: 06-04-2009

Re: discount question plz

txs for reply mand. i hope you get this reinstated asap.........otherwise...........
thisoldman
Grafter
Posts: 1,220
Thanks: 2
Registered: 06-04-2009

Re: discount question plz

@steve  no sorry you are wrong the discount had nothing to do with the product.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: discount question plz

Hi TOM,
I've readded your discounts for you, hope that helps.
thisoldman
Grafter
Posts: 1,220
Thanks: 2
Registered: 06-04-2009

Re: discount question plz


thank you matt. you are the bizz. Its a shame pn software does not check old product data and transfer discounts etc to new product thus saving your valuable time.

again many thanks
The_10th
Grafter
Posts: 1,090
Registered: 08-04-2007

Re: discount question plz

Just received a response to a ticket about a generic 12 monthly discount of £3.50 for my BBYW3 product and told I won't get that discount if I move to Extra with no other info. (market 2)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: discount question plz

It wouldn't necessarily be the same amount but I'm sure something could be arranged - you'd be better calling our COT team though to discuss this on 08451406002. As for the time limit to move to extra, there isn't one - you can move when you wish.