Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
discount question plz
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- discount question plz
discount question plz
27-02-2011 10:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
i was on plus value and was given a 1.50 discount for 12 months.I changed to extra yesterday and my discount has disappeared.Could some one at Pn please explain before i have a fit.
Message 1 of 9
(1,544 Views)
8 REPLIES 8
Re: discount question plz
27-02-2011 12:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't work for PN however I can think of the reason why this happened, You were probably given that discount on the basis you keep whatever packages your on and do not change to something else, Well this Is what happened to me anyway.
If life gives you lemons, make lemonade.
Message 2 of 9
(614 Views)
Re: discount question plz
27-02-2011 3:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
It's the way the system is designed, if there is a discount on an account when the product is changed it is cancelled, and a ticket raised to the billing team so that they can check whether the discount is still valid on the new product.
It's the way the system is designed, if there is a discount on an account when the product is changed it is cancelled, and a ticket raised to the billing team so that they can check whether the discount is still valid on the new product.
Message 3 of 9
(614 Views)
Re: discount question plz
28-02-2011 7:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
txs for reply mand. i hope you get this reinstated asap.........otherwise...........
Message 4 of 9
(614 Views)
Re: discount question plz
28-02-2011 7:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@steve no sorry you are wrong the discount had nothing to do with the product.
Message 5 of 9
(614 Views)
Re: discount question plz
28-02-2011 9:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi TOM,
I've readded your discounts for you, hope that helps.
I've readded your discounts for you, hope that helps.
Message 6 of 9
(614 Views)
Re: discount question plz
28-02-2011 2:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thank you matt. you are the bizz. Its a shame pn software does not check old product data and transfer discounts etc to new product thus saving your valuable time.
again many thanks
Message 7 of 9
(614 Views)
Re: discount question plz
10-03-2011 5:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just received a response to a ticket about a generic 12 monthly discount of £3.50 for my BBYW3 product and told I won't get that discount if I move to Extra with no other info. (market 2)
Message 8 of 9
(614 Views)
Re: discount question plz
11-03-2011 11:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It wouldn't necessarily be the same amount but I'm sure something could be arranged - you'd be better calling our COT team though to discuss this on 08451406002. As for the time limit to move to extra, there isn't one - you can move when you wish.
Message 9 of 9
(614 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- discount question plz