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direct debit?

ulster14
Newbie
Posts: 4
Registered: 01-04-2014

direct debit?

i hav just come over to plusnet , an am due to pay my first bill in 6 days time, havn been wit talk talk previous and even though their internet speeds wer crap they wer very exact on informing u via e-mail your due bill,10 days before your bill was to be removed from your account, so you had the chance to ensure the correct amount was there, there does not seem to be the same service here, can anyone confirm or other wise  Undecided
6 REPLIES
RPMozley
Aspiring Pro
Posts: 1,085
Thanks: 24
Fixes: 3
Registered: 04-11-2011

Re: direct debit?

The email comes through on the billing date, but the money will not leave your account for a few days after.
Just checked our last bill, to be precise on the timeframe and it said 4 days (or more) after billing date before it's taken from the 'bank'.
Mayfly
Aspiring Pro
Posts: 1,085
Thanks: 67
Fixes: 1
Registered: 04-06-2009

Re: direct debit?

My billing date is the 1st of the month but the money has never been taken before 6th.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: direct debit?

Hi ulster14,
RPMozley is correct Smiley The email will be generated on your billing date confirming the amount and it will state that the money should be taken on or before a particular date.
ulster14
Newbie
Posts: 4
Registered: 01-04-2014

Re: direct debit?

thank you all very much,  reassuring response from all, hav to say very happy with download speed, small hick up but on a whole cannot complain as yet!!!! Lips are sealed
jetstar
Grafter
Posts: 55
Registered: 19-11-2010

Re: direct debit?

Is it possible to change a direct debit date instead of billing every month on product start date? Other utilities offer flexible billing dates...
Community Veteran
Posts: 1,656
Registered: 13-06-2007

Re: direct debit?

Until PN install their new billing system it's not possible for them to change the date. A ridiculous place to be! Whoever built the original billing architecture didn't do it with the customer in mind!