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direct debit schedule though already paid by card over the phone

kensfishbar
Grafter
Posts: 27
Registered: ‎28-06-2015

direct debit schedule though already paid by card over the phone

Just got a text message saying that direct debit will be taken for my mobile account on 2-Mar-2022.  However, I paid for that over the phone 4 days ago using my debit card because you said that the direct debit was not in place at that time.

1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: direct debit schedule though already paid by card over the phone

Hi there, sorry for any confusion caused over your billing. Please send me a private message with your full name and mobile number and I'll look into that for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team