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credit payment amount

FIXED
VileReynard
Hero
Posts: 12,538
Thanks: 615
Fixes: 19
Registered: ‎01-09-2007

credit payment amount

If Plusnet has been charging the wrong amount for the last 9 months & they apply a £90 credit, making this months bill a negative amount:-

Does this mean that Plusnet will pay a positive amount into my bank account?

"In The Beginning Was The Word, And The Word Was Aardvark."

3 REPLIES 3
Mav
Moderator
Moderator
Posts: 20,572
Thanks: 3,867
Fixes: 430
Registered: ‎06-04-2007

Re: credit payment amount

My guess is that it will be deducted from the following bill.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

VileReynard
Hero
Posts: 12,538
Thanks: 615
Fixes: 19
Registered: ‎01-09-2007

Re: credit payment amount

I'll wait and see (its not my account) - its one of my referrals. Angry

"In The Beginning Was The Word, And The Word Was Aardvark."

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: credit payment amount

Fix

Hi @VileReynard

 

When we apply a credit amount it means that this amount will be deducted against your bills until the £90 has been spent. For example, if your bill came to £31 you wouldn't have to pay this and would then be left with £59 credit to be used against your next bill. 

 

I'm more than happy to check over this but the account references we have for yourself I can't see reference to this. If you have a ticket reference, please feel free to respond with the reference or send this via PM. 

 

Kind Regards