covid contract extensions
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covid contract extensions
28-03-2020 11:37 AM
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hi,
i'd like to request that all existing contracts are extended as-are until we know what we're dealing with.
p.s. no i can't call your phoneline. i'm autistic. this is already stressful enough.
Re: covid contract extensions
28-03-2020 3:14 PM
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Hi @feesable
I have tried to call today, and have also replied to the message you sent via Twitter.
The email that you have received is just to confirm that your contract is coming to an end, and offers a new monthly cost for the services that you have. We are more than happy to help you with this.
Please do let me know if you have any further questions.
Re: covid contract extensions
29-03-2020 11:09 AM
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Hi there.
I am in a similar situation. PlusNet have contacted me to offer a new eighteen month contract, however I am keen to discuss this and look at options, but given the coronavirus outbreak, your call centre is shut and email unavailable. Whilst I am of course sympathetic to this situation and your need to protect employees, I agree with the sentiment @feesable that contract expiry should be halted and customers left on existing contracts until the emergency measures are lifted and the PlusNet team are available. I am potentially looking at a 50% increase if I do not renew, which I will struggle to afford.
Re: covid contract extensions
29-03-2020 12:08 PM
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Hi @Phill_G
Thank you for your query!
Our Customer Options team are open and would be happy to assist in arranging a new contract to keep the costs down. You can contact them on 0800 013 2632 and they are open between 9am-6pm Monday to Sunday.
Please do let us know if we can provide any further support.
Re: covid contract extensions
29-03-2020 12:55 PM - edited 29-03-2020 12:55 PM
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I called the number before posting here, and was told no one is available and encouraged me to use this forum, the call was then disconnected.
Thanks.
Re: covid contract extensions
30-03-2020 11:24 AM
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Hi @Phill_G, I'm sorry for your trouble getting through.
As I type, the queue is at around 4 minutes. Alternatively if you drop me a PM with your contact number and a good time(s) to be reached, I can arrange for one of the team to call you to discuss renewal.
Re: covid contract extensions
31-03-2020 10:59 AM
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Hi.
Sorry but every time I try calling, I get a recorded message say "we are unable to take your call, but we have lots of support available online...". I will try the PM approach (I had to Google what PM is - Private Message?).
Re: covid contract extensions
31-03-2020 3:07 PM
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Thanks @Phill_G, I've arranged you a call back.
Re: covid contract extensions
31-03-2020 4:14 PM
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hi, as my email said, i'm autistic. phonecalls are extra stressful right now - especially when you do build up to being able to make one, and then your automated line says to use the forum instead.
we are legally allowed to ask for reasonable adjustments. are you being told you are not allowed to provide them?
Re: covid contract extensions
31-03-2020 4:47 PM
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Re: covid contract extensions
31-03-2020 5:11 PM
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Hi @feesable, I understand that you've advised that you are unable to speak on the phone.
You are able to take the offer that has been sent on the email (this service notice), there is a link you can follow to renew at that cost without the need to call us.
If you have any particular queries regarding the offer, as @Phill_G has mentioned you can PM us and we'll do what we can to help.
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