contract renewal switching to full fibre

[#1]

Hi,

my contract for fttc is expiring and the cost has increased to £35 per month from about £24. Ive selected the option to switch to Full Fibre on the 150MB deal for £28. i'd be happy to pay a bit extra on the out of contract price if the switch was this month but I've just been notified the switch date is now 26th June. 

Am I really going to have to pay the out of contract price when I've agreed to a new 2 year contract and its delays elsewhere that are holding up the switch?

Thanks

Stewart

[#2]

Hi Stewart! As the delay to that isn't your fault I can pop in some discounts to give you a couple of extra months at the same "in contract" price that you've paid recently, does that sound OK to you?

[#3]

Hi Adam,

That sounds fair to me.

Thanks for you assistance.

Regards

Stewart

[#4]

Cheers Stewart and no problem, everything is lined up for that to be done on the next bill so I'll revisit this next month in case it needs to be done again.

[#5]

Hi Stewart, I'm just letting you know that I've credited the next bill for you too.