contesting an additional 2 year contract
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- Re: contesting an additional 2 year contract
contesting an additional 2 year contract
08-04-2015 6:58 AM
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I'm sure u can easily check your records but they insist I provide I provide the info.
Re: contesting an additional 2 year contract
08-04-2015 8:37 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: contesting an additional 2 year contract
08-04-2015 10:39 AM
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does that mean that if I can't provide the details, my phone call didn't happen? meaning I can leave plusnet now because my contract finished in September last year. right? if im wrong then please prove it to me that I phoned and said yes! pls add 2 more years! once u can prove it then I'lI gladly apologise. thanks
Re: contesting an additional 2 year contract
08-04-2015 11:13 AM
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Re: contesting an additional 2 year contract
08-04-2015 11:21 AM
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The link is https://portal.plus.net/wizard/?p=search and you'll need to log on with your PN username and password.
Re: contesting an additional 2 year contract
08-04-2015 11:45 AM
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may I ask how the confirmation email came about? perhaps your answer will answer plusnet's questions to me
Re: contesting an additional 2 year contract
08-04-2015 11:51 AM
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This is what mine said
Quote Dear Mr <snip>
Account username: <snip>
We're sending this email to confirm the details of your new contract.
Your new contract
Your package will be subject to a new 24 month contract.
This will take effect from 23/09/2014.
If you have any questions, you can contact us online using the Help Assistant or you can call us on 0800 432 0200 or 0345 140 0200.
Kind regards,
Plusnet Customer Support
http://www.plus.net/
Re: contesting an additional 2 year contract
08-04-2015 12:18 PM
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may I ask u why or how u got that confirmation email? did u ring them up? sorry I'm not getting at u. it's just that my problem is so simple yet plusnet is making it complicated and I'm not sure what they are playing at. IF I did want a 2 year contract, isn't it logical that THEY have a proof that I said yes? because it seems that I have to prove them that I rang them sometime in september...hence the confirmation email. if I can't provide the details, then the conversation didn't exist, right?
my situation is so simple. plusnet is saying I agreed to another 2 year contract but I have to prove to them when that conversation happened? ?????
still waiting for answer from plusnet
Re: contesting an additional 2 year contract
08-04-2015 1:01 PM
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It was to organise a reduction in the charges for broadband before I committed to another year of Line Rental
Did you or did you not phone them to negotiate a discount
Re: contesting an additional 2 year contract
08-04-2015 1:04 PM
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You don't need to prove who you spoke to, we can see that directly on the ticket. I can also see that we have confirmed on a couple of occasions the details of the contract agreed via email over the last week or so.
Re: contesting an additional 2 year contract
08-04-2015 1:06 PM
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Re: contesting an additional 2 year contract
08-04-2015 1:15 PM
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Re: contesting an additional 2 year contract
08-04-2015 1:21 PM
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Quote from: Oldjim as I inferred - I contacted Customer Options
It was to organise a reduction in the charges for broadband before I committed to another year of Line Rental
Did you or did you not phone them to negotiate a discount
I phoned them sometime in September to negotiate a discount but im sure u was told it was a rolling monthly contract that's why I was surprised to learn it was for another 2 years.
the thing is, I have to prove to them what time I rang, the date and the person I spoke to before they could listen to the conversation. ..
Re: contesting an additional 2 year contract
08-04-2015 1:26 PM
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Re: contesting an additional 2 year contract
08-04-2015 1:32 PM
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Quote from: Chris @noypi
You don't need to prove who you spoke to, we can see that directly on the ticket. I can also see that we have confirmed on a couple of occasions the details of the contract agreed via email over the last week or so.
thanks chris. Unfortunately I was told I have to give the details otherwise they won't listen to the conversation made in September. ...
as far as I remember, I rang plusnet in September. this is probably why there was a confirmation email (which i requested to be resent. yes..i got the confirmation email recently that's why I am contesting it and I want proof that I asked for a 2 year extension over the phone...am I clear enough? sorry if I am not clear enough
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