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contacting plusnet

romanlady7
Newbie
Posts: 1
Registered: ‎22-03-2018

contacting plusnet

I have been billed by plusnet for services up to 21/4 but I am now with another provider and have been since 28/2/18. I tried to ring but there were huge queues on the phone and no way to contact them other than by phone. What can i do?

3 REPLIES
Gel
Seasoned Pro
Posts: 1,665
Thanks: 168
Fixes: 14
Registered: ‎02-08-2007

Re: contacting plusnet

Plusnet Help Team
Plusnet Help Team
Posts: 652
Thanks: 174
Fixes: 26
Registered: ‎11-01-2018

Re: contacting plusnet

 

Hi @romanlady7

 

Thanks for getting in touch.

 

Re: Contact, we've also happy to assist via social media or these forums.

 

Did you get this sorted in the end?

 

Best Wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 10,173
Thanks: 3,210
Fixes: 515
Registered: ‎21-04-2017

Re: contacting plusnet

Welcome to the community forums @romanlady7

Sorry to hear your account wasn't closed following your line moving to your new provider.

I've just done this for you now. Apologies for any inconvenience or concern caused.

I wish you all the best with your new provider and hope you choose to return to Plusnet in the future.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team