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contacting plusnet

Posts: 1
Registered: ‎22-03-2018

contacting plusnet

I have been billed by plusnet for services up to 21/4 but I am now with another provider and have been since 28/2/18. I tried to ring but there were huge queues on the phone and no way to contact them other than by phone. What can i do?

Aspiring Champion
Posts: 2,080
Thanks: 248
Fixes: 25
Registered: ‎02-08-2007

Re: contacting plusnet

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: contacting plusnet


Hi @romanlady7


Thanks for getting in touch.


Re: Contact, we've also happy to assist via social media or these forums.


Did you get this sorted in the end?


Best Wishes,



Plusnet Help Team
Plusnet Help Team
Posts: 19,320
Thanks: 6,524
Fixes: 1,076
Registered: ‎21-04-2017

Re: contacting plusnet

Welcome to the community forums @romanlady7

Sorry to hear your account wasn't closed following your line moving to your new provider.

I've just done this for you now. Apologies for any inconvenience or concern caused.

I wish you all the best with your new provider and hope you choose to return to Plusnet in the future.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team