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confused, will i need a mac code?

AdamD
Grafter
Posts: 56
Registered: 26-03-2013

confused, will i need a mac code?

Hi guys,
I'm wondering if anyone could help put my mind at rest and tell me my account order is moving along fine?
I haven't been asked for a Mac code, but others that are moving from sky like me and being asked for one which is delaying their order.
Would just like my mind put at ease Smiley
Cheers.
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: confused, will i need a mac code?

Hi there,
The truth is that some customers moving from Sky will need a MAC key and some won't, this depends on whether they have full or shared LLU services. In your case I'd suspect the latter applies to yourself as we're processing your order fine without.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
AdamD
Grafter
Posts: 56
Registered: 26-03-2013

Re: confused, will i need a mac code?

Thanks for the reply mate.
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: confused, will i need a mac code?

No worries, just let me know if you have any other concerns or questions! Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
AdamD
Grafter
Posts: 56
Registered: 26-03-2013

Re: confused, will i need a mac code?

Thanks mate.
I'm a new customer, never been with +net before and can say so far I am impressed with the process. As I tell my company, communication is key, and it seems this is evident here  Smiley
Look forward to next weeks install date.