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charges to mobiles over 1" long

Newbie
Posts: 2
Registered: ‎17-02-2012

charges to mobiles over 1" long

help
can someone easily explain to me how calls to mobiles which are over 1" long are charged. At my advanced age of 50+ I understand about the cost of call + set up fee & I know there is some rounding up involved. I am beginning to think I have lost the plot as I have asked so many times but dont seem to be able to get a straightforward answer.
thank you, anybody, in advance
7 REPLIES
Community Veteran
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Registered: ‎15-06-2007

Re: charges to mobiles over 1" long

http://www.plus.net/info2/legal/price_guide.html
Quote
Call and bill information
4. A call setup fee of 12.5 pence applies except to inclusive calls. The duration (length of time) of your calls are rounded up to the next whole minute before we work out the call charge. If your call charges are worked out without including VAT, they will be rounded up to the next penny before VAT is added. The VAT on your bill will also be rounded up to the next whole penny.
Community Veteran
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Registered: ‎15-06-2007

Re: charges to mobiles over 1" long

A number of facetious comments have been split off and moved to Chit Chat
Please leave this topic for the original poster to request any further clarification
Community Veteran
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Re: charges to mobiles over 1" long

Quote from: Oldjim
If your call charges are worked out without including VAT...

How would we know this?
Is it standard practise to round up pre-VAT costs then round up again after applying VAT?
I'm just thinking that this could add the best part of a couple of pence in some cases which could represent nearly 10% of, say, a 20p call charge (not forgetting the call time has already been rounded up).  After rounding to full minutes, should it not then be rounded to the nearest penny at each subsequent stage?
Most of my chargeable calls are under one minute to mobiles so I believe my call charges are being artificially inflated by a not-insignificant amount.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Community Veteran
Posts: 36,664
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Registered: ‎15-06-2007

Re: charges to mobiles over 1" long

I think this refers to business accounts where all the charges are ex VAT and are different to the domestic tariff
http://www.plus.net/business/tariffs/wlrtariff.html
http://www.plus.net/residential/tariffs/homephone.html
Newbie
Posts: 2
Registered: ‎17-02-2012

Re: charges to mobiles over 1" long

thank you all for comments & sorry for the amusement about 1"-told you it was the advance age + first time user of forums or should that fora?
I know we are only talking about pence here but the reason I left my last provider was lack of clarity about charges.
looking at one of my bills today there was a charge of 27p for a call to a mobile made before 7pm lasting 1min 6 secs, then another call costing 28p made before 7pm lasting 1 min 12 secs-I just want to understand if they are charged so much for so many seconds over 1 min.
for info please see below one of the replies I received about my query.
"I am going to provide the raw call data as I think that is what is needed on this to give you all the information you will need.
Your call made on 2012-01-02 11:34:31 is shown below:
Call start time: 2012-01-02 11:34:31  Duration: 66s  Rounded Duration: 66s  Destination cli: <mobile number removed> Call charge: 27p.  Fixed fee: 0.00p.  ------------------------------------- Section start: 2012-01-02 11:34:31  Section end: 2012-01-02 11:35:37  Section price: 13.750  Matched to:  UK Call to destination type Mobile Telephone - fm4  Priceband:  Mobile Telephone - fm4  Callplan:  Plusnet Talk Anytime  Timeband:  Peak7  Price Per Minute:  12.500p.
You can  match the Priceband using our call charges link below:
http://www.plus.net/residential/tariffs/homephone.html
Your call made on 2011-12-28 17:19:12 is shown below:
Call start time: 2011-12-28 17:19:12  Duration: 55s  Rounded Duration: 60s  Destination cli: <mobile number removed>  Call charge: 25p.  Fixed fee: 0.00p.  ------------------------------------- Section start: 2011-12-28 17:19:12  Section end: 2011-12-28 17:20:12  Section price: 12.500  Matched to:  UK Call to destination type Mobile Telephone - fm5  Priceband:  Mobile Telephone - fm5  Callplan:  Plusnet Talk Anytime  Timeband:  Peak7  Price Per Minute:  12.500p.
Looking at this data, It seems like my calculations were incorrect, as you can see the call made over 1minute is not rounded up, I have confirmed this information as well with our other teams.
To clarify, calls under 1minute will be rounded up to 1minute, all calls made after 1minute will be charged to the nearest second. This is why the prices are only 2p apart. "
jim:green mobile numbers removed mod:end
Community Veteran
Posts: 36,664
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Registered: ‎15-06-2007

Re: charges to mobiles over 1" long

Checking my call charges you are correct - the page needs clarifying
Posted here http://community.plus.net/forum/index.php/topic,102693
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Community Veteran
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Re: charges to mobiles over 1" long

Looks like I'm not being overcharged after all,  that's a relief.
Well spotted on the incorrect wording.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.