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change of package - new 12 month period
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change of package - new 12 month period
12-04-2010 5:59 PM
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It is highly likely that I am being very dumb here ,
but for the life of me I cannot see explicit words within the T&Cs or the package change FAQ
( i.e. http://www.plus.net/support/broadband/products/faqs_and_guides/change_broadband.shtml )
that makes it crystal clear whether the 12 month period ( i.e. the period in which you will repay setup charges and/or hardware charges if you cancel )
restarts if you change package ( e.g. from an old legacy package to say Plusnet Value )
I think the answer is that the 12 month clock started when you joined plusnet , and as such a change of package does not make any difference,
but just wanted to be sure ?
TIA
but for the life of me I cannot see explicit words within the T&Cs or the package change FAQ
( i.e. http://www.plus.net/support/broadband/products/faqs_and_guides/change_broadband.shtml )
that makes it crystal clear whether the 12 month period ( i.e. the period in which you will repay setup charges and/or hardware charges if you cancel )
restarts if you change package ( e.g. from an old legacy package to say Plusnet Value )
I think the answer is that the 12 month clock started when you joined plusnet , and as such a change of package does not make any difference,
but just wanted to be sure ?
TIA
Message 1 of 5
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4 REPLIES 4
Re: change of package - new 12 month period
12-04-2010 6:01 PM
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The 12 month package starts for each freebie when you get it and has nothing to do with package changes
This is the nearest I could find about it
This is the nearest I could find about it
http://www.plus.net/support/customer_service/billing/contracts.shtml#resAccounts
Quote What happens if I want to cancel?
* Our residential accounts require 10 days notice for cancellation.
* If cancelling within 12 months of receiving a free connection or router you'll be charged for them.
* If cancelling within 12 months of taking a free house move, you'll be charged for this
Message 2 of 5
(418 Views)
Re: change of package - new 12 month period
12-04-2010 6:03 PM
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As I thought, but just wanted to check
Thanks .....
Thanks .....
Message 3 of 5
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Re: change of package - new 12 month period
12-04-2010 6:06 PM
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see my edit after you posted
Message 4 of 5
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Re: change of package - new 12 month period
12-04-2010 6:15 PM
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Noted, and thanks again.
I (for want of a better phrase ) look after the "interests" of a relative, and it makes sense ( as they are on a Market 3 exchange) to
shufflle them across to the Value package from an old BBYW package, and I just wanted to ensure that my advice wasn't comitting them to any
additional contract periods ....
I (for want of a better phrase ) look after the "interests" of a relative, and it makes sense ( as they are on a Market 3 exchange) to
shufflle them across to the Value package from an old BBYW package, and I just wanted to ensure that my advice wasn't comitting them to any
additional contract periods ....
Message 5 of 5
(418 Views)
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- change of package - new 12 month period