Hi @darrell1159, thanks for getting in touch
I'm sorry for the issues you've had with your reward. I've raised this off to the relevant department for an update and as soon as I've a response I'll let you know.
Thanks for your patience @darrell1159,
I can confirm our Billing Department have now processed your cashback - this will be sent to you via the post so please allow up to 14 days for you to receive this.