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I still haven't received my cash back cheque...
my broadband went live nearly 3 weeks ago.
Welcome to the community forums @jrjr
Our records show you completed the redemption form for your cashback on 29/09/16, so you should receive the cheque within 30 days from that date.
If you've still not received the cheque after 29/10/16, please let us know and we'll get that chased up for you.