cashback fiasco
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Re: cashback fiasco
17-04-2015 1:15 PM
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This e-mail looks as if I should have received a cheque in 30 days, now well past.
So Plusnet have you sent it? If yes how do I report a lost in post?
If no when will you be sending it please?
Re: cashback fiasco
17-04-2015 5:46 PM
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mmmm
Re: cashback fiasco
17-04-2015 5:56 PM
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Quote from: fharrystone20 Had a word with a 'friend' who hinted that Plusnet were mis-selling their product
Did he offer any advice for those having problems?
Anotherone
Not had anyone from Plusnet pick up on here today.
Re: cashback fiasco
17-04-2015 6:13 PM
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Re: cashback fiasco
17-04-2015 7:40 PM
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Re: cashback fiasco
17-04-2015 9:04 PM
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You will be one of several who have done exactly the same-with no results I bet U
Mis-selling the way to go I am afraid
Re: cashback fiasco
20-04-2015 9:12 AM
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Not got my cash back yet.
Re: cashback fiasco
20-04-2015 9:44 AM
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Re: cashback fiasco
20-04-2015 10:42 AM
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What a condescending reply, as though the weekend will have any effect-'codswallop'
Who exactly are the ''cashback team''?
Of course no sign of my cheque- what a surprise!!
Re: cashback fiasco
20-04-2015 11:16 AM
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As I said in reply #13 I haven't been following the issues in detail, and not being a new customer it certainly is not of prime interest. What I do know is that there is a small, but not insignificant, number of customers affected by what does seem to be a bit of a foul up. But if you need to be pro-active for the offer that you are affected by, in other words, respond to a link in an email once your connection is up and running, and if you haven't, as it seems dnpark38 may have been from the reply #14, then there are bound to be delays
Whether you have been affected in the same way or for the same reason, I don't know.
Re: cashback fiasco
20-04-2015 11:39 AM
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Do you work for Plusnet or BT group as you come over as very defending of them, judging by these forums they are far from being what the advert in my newspaper today claim they are.
Re: cashback fiasco
20-04-2015 12:06 PM
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Also
Quote from: Anotherone As I said in reply #13 I haven't been following the issues in detail, and not being a new customer it certainly is not of prime interest. What I do know is that there is a small, but not insignificant, number of customers affected by what does seem to be a bit of a foul up. But if you need to be pro-active for the offer that you are affected by, in other words, respond to a link in an email once your connection is up and running, and if you haven't, as it seems dnpark38 may have been from the reply #14, then there are bound to be delays
I normally spend any time on this forum helping out fellow customers with technical problems and occasionally flagging other issues to Plusnet CRT members. I don't know the details of your issue, nor is it my business to find out. Whilst Plusnet are far from perfect, they tend to be a lot better than most of the others with off-shore call centres. Nor do I think the small number of customers that have the problems (out of a total of 800,000+) you see reported on on this forum justify a conclusion "far from" the claims of an advert which I assume is similar to the ones on TV.
You are obviously appreciative of my ensuring your post was drawn to the attention of a member of Plusnet's staff, so I'll leave you to it.
Re: cashback fiasco
20-04-2015 12:31 PM
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I have asked today in 2 or 3 of the Threads in these forums as I did here are those that have highlighted the lack of cash back or vouchers not being received have they now got them.
If the responses are positive then I can assume that Plusnet are just taking their time and not meeting the promised time.
Thus mine will arrive hopefully soon and I can have peace of mind.
Re: cashback fiasco
20-04-2015 2:42 PM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: cashback fiasco
20-04-2015 4:54 PM
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Seems like a lot of people have had problems with Plusnet cashback.
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