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cashback cheque not arrived (no email or specific receipt code for form ?)

pauljm
Newbie
Posts: 6
Registered: 21-10-2015

cashback cheque not arrived (no email or specific receipt code for form ?)


HI,
      I signed up for plusnet Nov 3rd with the customer id pauljm.
    I completed and submitted the £50 cashback form within 2 months on 14/12; using link from email
https://www.plusnetcashback.com/CashbackClaimResponseDetails.aspx?ID=pmyvnWTtu/wW/AHows****==
I have not yet received the cheque is this usual ? 
The system did not provide an email receipt which I had expected, although this
Was not discussed on the faq page. https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/
I Just saw a generic confirmation screen.
I do have a screen capture  of the form and the explorer history record, but that is all !
Regards, Paul
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: cashback cheque not arrived (no email or specific receipt code for form ?)

Although I appreciate it's only a few days away, we can't actually chase this up until 14/01/16, one month after you completed the redemption form.
If you've not received anything by the 14th, please let us know and we'll get that chased up for you Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
pauljm
Newbie
Posts: 6
Registered: 21-10-2015

Re: cashback cheque not arrived (no email or specific receipt code for form ?)


Harry,
        Hi, as of 20th Jan I did not yet receive the cashback cheque in the post.
Please can you chase it
Regards, Paul
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: cashback cheque not arrived (no email or specific receipt code for form ?)

Sorry to hear the cheque isn't with you yet.
The good news is that it is on the way to you and is now expected to arrive by 26/01/16 Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
pauljm
Newbie
Posts: 6
Registered: 21-10-2015

Re: cashback cheque not arrived (no email or specific receipt code for form ?)


Harry,
        Thanks I received it this morning
Cheers, Paul
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: cashback cheque not arrived (no email or specific receipt code for form ?)

Glad to hear it's arrived. Thanks for letting us know Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team