I'm still waiting for an email to claim my cash back. My query on 'chat' was answered with a message asking me to wait for a response. Now you've sent another message stating a further delay. It is taking a very long time, just to get a query answered about when I will be able to claim my cash back.
From the notes on your account we've asked for this to be auto-redeemed on your behalf so once that's happened and we have more information we'll be back in touch.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
