cancel
Showing results for 
Search instead for 
Did you mean: 

cant access account to pay bill

bjedwards
Newbie
Posts: 3
Registered: ‎28-01-2022

cant access account to pay bill

i cant find any info on my username or password to login and pay bill - tried via phone but paymen kept failing 

7 REPLIES 7
Baldrick1
Moderator
Moderator
Posts: 11,533
Thanks: 5,131
Fixes: 414
Registered: ‎30-06-2016

Re: cant access account to pay bill

@bjedwards  Welcome to the forum.
First log in to your hub by typing 192.168.1.254 into the address field of your web browser. Here you will find your username in the form username@plusdsl.net.

Armed with just the username part go to the Plusnet Member Centre log in page. Enter your username then select ‘I’ve forgotten my Password’.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: cant access account to pay bill

Hey @bjedwards,

In addition to @Baldrick1's suggestion, the username should also be included on the welcome letter and email we sent out at the start of your contract, if you still have those hand anywhere Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
bjedwards
Newbie
Posts: 3
Registered: ‎28-01-2022

Re: cant access account to pay bill

[Removed]@plusdsl.net USER FOUND NOW SAYING NOT RECOGNISED ON MEMBER LOGIN????

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).
Baldrick1
Moderator
Moderator
Posts: 11,533
Thanks: 5,131
Fixes: 414
Registered: ‎30-06-2016

Re: cant access account to pay bill

@bjedwards 

Your username is [Removed], NOT [Removed]@plusdsl.net.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: cant access account to pay bill

Hey @bjedwards,

Have you been able to login to the account just yet? If not, you can reset your password here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
bjedwards
Newbie
Posts: 3
Registered: ‎28-01-2022

Re: cant access account to pay bill

Tried all of them still no email???

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: cant access account to pay bill

Sometimes it can tale a little while for the password reset to come through. Please make sure you're checking the spam folder in case your spam filter has caught the email in there. This email would be sent to the same address that we send all of our emails to you.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team