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cancellation payment need taken.

dave1240
Grafter
Posts: 70
Registered: 09-06-2011

cancellation payment need taken.

I cancelled my fibre and phone and got told on the phone and email I had 14 days to pay.
You tried taking payment after day 2. I have have no idea how many times you have tried but I have a fair amount of emails.
I have updated my card for you to take the payment. I was
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: cancellation payment need taken.

Hi Dave,
Can you give us a call please? We need to speak with you to confirm one or two details to be able to do that.
Thanks a lot for updating your details by the way.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
dave1240
Grafter
Posts: 70
Registered: 09-06-2011

Re: cancellation payment need taken.

I can ring on Monday and get it sorted Smiley.
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: cancellation payment need taken.

Let me know if you still have problems with this.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
dave1240
Grafter
Posts: 70
Registered: 09-06-2011

Re: cancellation payment need taken.

Is there any other way to pay this?.
Everytime I ring and get into " are you thinking of leaving us"" the wait time is rather long.
I guess its because of the price increases I keep reading about.
dave1240
Grafter
Posts: 70
Registered: 09-06-2011

Re: cancellation payment need taken.

Nice music tho  Cheesy
dave1240
Grafter
Posts: 70
Registered: 09-06-2011

Re: cancellation payment need taken.

All sorted 28 minutes waiting.
Thank you plusnet.
Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: cancellation payment need taken.

No problem, just glad to see it has been resolved now for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team